Dennis Flack, Director of Training

We feel certain there's no one with more bank training experience than ACTON's own Dennis Flack. Before joining ACTON, Dennis amassed 25 years experience in a variety of retail banking areas, including as a Director of Training. That includes his recent work for a 65-branch Indiana community bank.

The word "training" simply doesn't do justice to what Dennis has accomplished in the field. He has designed and implemented corporate training programs from the ground up, including a full complement of online and instructor-led courses covering sales, customer service and business development, product knowledge, compliance, and management and leadership. These programs have had a major impact on employee attitudes and their abilities to provide improved customer service.

Dennis also developed a full-fledged corporate university that set the standard for continuing training and performance improvements for corporate employees.

Now he's responsible for the overall training program ACTON Marketing provides its clients, including both initial training and refresher sessions. And, he plans to develop new training sessions based on his experiences and assessments of what bank employees need most.

Dennis earned his Bachelor's Degree from Morehead State University in Morehead, Kentucky, and obtained his Master's Degree in Education at Indiana University. He has been an adjunct professor at both Vincennes University and the University of Indianapolis. In the banking field, Dennis served as State Chairman of the American Institute of Banking for the State of Indiana.

Given his abilities to inform and motivate, it's not surprising that Dennis was once a high school social studies teacher and coached football and basketball. It's also no surprise that this native Hoosier is an avid Indiana University and Indianapolis Colts fan.

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